

On the feature side, according to Mastodons recent 4.3 release post development is only 4 full time employees and a budget of under $500k annually. That is basically nothing in the realm of social media companies.
Improving Mastodons features requires money and resources, but Mastodons users are unwilling to pay for instances and unwillingly to fund development. Hell, the .world folks host a bunch of instances for collectively hundreds of thousands of users and they take in about $1k a month in donations. I’m surprised that even covers hosting costs.
So…it’s no wonder that it isn’t going to be as polished as other social media in ways that would reduce the attrition.
I can’t help, just chiming in to say that I’ve also had that experience with Immich. It’s the one service I’ve used that has somehow managed to break itself multiple times like this.
No idea how it happens, I don’t do anything weird with the setup and it just breaks. I’d heard that feedback from other people too but didn’t believe it until it happened to me. It’s been a few months so maybe I’ll try again, I’m just not too happy importing hundreds of gigs of photos multiple times.
So yea just… you’re not alone, good luck.